Kyde Simple Online Best WhatsApp CRM for Business

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The Modern, simple online CRM for Business

Respond to your customers 24×7, track tickets & ensure they are replied to on time, and collaborate with your team on the go, all from a unified platform

Easily assign agents

Collaborate with your teammates

Communication: Utilize WhatsApp to communicate with customers in real-time, answering queries, providing support, and building relationships.

CRM Integration: Integrate WhatsApp with CRM tools to streamline customer interactions, track conversations, and manage contacts effectively.

Team Collaboration: Enable team members to collaborate within WhatsApp groups or channels, discussing customer inquiries, sharing updates, and coordinating responses.

Analytics: Leverage analytics to track performance metrics, measure response times, and gain insights into customer engagement on WhatsApp.

Quick Responds

Respond to customer queries swiftly

Real-time Notifications: Configure real-time notifications to alert your team members whenever a new message comes in. This ensures that no customer query goes unnoticed.

Analytics and Reporting: Monitor key metrics such as response time, resolution rate, and customer satisfaction scores. Analyse this data to identify areas for improvement and optimize your customer service processes.

Categorization and Tagging: Tag and categorize incoming messages based on the nature of the query (e.g., sales, support, feedback). This helps prioritize and assign messages to the appropriate team members for a faster response.

Tag Customers

Add labels to customer for better engagement

Create Custom Fields for Labels: Within your CRM system, create custom fields specifically for labels or tags. These fields should allow you to assign multiple labels to each customer.

Assign Labels to Customers: As you interact with customers through WhatsApp, make use of the label feature to categorize them accordingly.

Monitor and Update Labels Regularly: Customer preferences and behaviours may change over time, so it’s important to regularly review and update the labels assigned to customers.

Customer Access

Instant access to customer information

Access Control: Implement access controls to manage permissions for team members accessing customer information. Only authorized personnel should have access to sensitive customer data.

Contact Organization: Organize your customer contacts in a structured manner. You can create labels or groups for different types of customers or inquiries.

Customer Information Template: Create a standardized template for storing customer information. Include essential details such as name, contact number, email, address, and any other relevant information specific to your business needs.

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Assisted Selling refers to a sales technique where sales representatives use technology tools, data insights, and personalized assistance to guide customers through their purchasing journey.

Seamless Integration

Seamless integration refers to the process of combining different systems, applications, or components so that they work together smoothly and efficiently, without causing disruptions or inconsistencies.

Build Strong Customer Relations

Regular, clear, and effective communication is essential. Respond promptly to inquiries, feedback, and concerns. Utilize various channels such as email, phone, social media and chat platforms to stay connected with customers.

Retain Customers

Provide prompt, helpful, and personalized customer support. Addressing concerns and resolving issues quickly can significantly enhance customer satisfaction and loyalty.

Unite Your Team on one Platform

Uniting your team on one platform can streamline communication, enhance collaboration, and boost productivity. With various platforms available, consider factors such as ease of use, features, integration capabilities, and security.

Simplify Customer Support

Customer support is a service provided by companies to assist customers with their inquiries, issues, or concerns regarding the products or services they offer.

Need Help?

Frequently asked questions

What is WhatsApp customer support?

WhatsApp customer support enables businesses to provide personalized assistance, resolve inquiries, and engage with their customers at scale using WhatsApp automation. The WhatsApp automation makes the support functions scalable & cost-effective.

How does WhatsApp customer support work?

What are the benefits of using WhatsApp for customer support?

Is WhatsApp customer support secure and compliant with data privacy regulations?

Can I automate responses for WhatsApp customer support?

Let’s be WhatsApp friends?

WhatsApp, Facebook and Instagram’s share of social media messaging is unrivalled. Harness it with one of the fastest growing WhatsApp Business Solution Providers.